Shipping and Return Policies
Welcome to The CoinArt Company!
We look forward to assisting you. Should you need to get in contact with us, please email us at coinartco@gmail.com and we'll get you taken care of! Please allow up to 24-48 hours for us to respond.
Standard Returns
Your satisfaction is 100% guaranteed. We do not consider your transaction complete until you are completely happy with your purchase. If for any reason you are dissatisfied, please promptly contact us within 30 days. We will work with you to make whatever changes are necessary in order to ensure your satisfaction, or you will receive a refund less original shipping and return shipping. You are responsible for return shipping. If a mistake is made by us, you will receive a corrected reprint at no charge. Please contact us a coinartco@gmail.com for return instructions and return shipping address.
Damaged or Defective Product
We will issue a replacement for damaged or defective items, all we ask is that you contact us within 30 Days of receiving the order. If the product is Out of Stock, a refund of the merchandise and shipping will be given. All original packaging must be kept until you are notified otherwise.
Incorrect Items Received
Occasionally we make mistakes and might ship the wrong items. In this case, contact coinartco@gmail.com within 14 days of receiving your order. A paid return label will be emailed to you to ship the incorrect items back to us. If the item is Out Of Stock, a refund will be given, otherwise the correct item will be shipped to you upon receipt of the incorrect item to our warehouse.
Order Cancellation
An order can only be cancelled prior to shipment for a full refund. Once an item has been shipped it cannot be changed or cancelled. Please refer to the Standard Returns section of the policy for returning orders.
Shipping Information
Each new order will ship in the most timely manner possible. Right now, our lead time is 3-5 business days. If your design requires artwork approval, any delay in us receiving approval will result in a shipping delay. If ordering a Special Order coin, please allow 10-14 days. Once shipped, you will receive an email with tracking information. Your order will not show movement until it is scanned by the carrier. If you need your order by a certain date, please let us know and we will be happy to try to accommodate you.
Rush Service
We can rush your order if you are in a hurry. Please contact us if you need a rush and we will shorten the processing time of your order if possible.
Incorrect Address
If an address is entered incorrectly, contact us as soon as possible so that a correction can be made. If the order has not shipped, we can make the necessary changes. We are unable to make changes once the order has been shipped and are not responsible for packages sent to incorrect addresses entered by the customer. If the order is returned to us due to wrong or insufficient address, the customer is responsible for return shipping.
Lost or Stolen Packages
If an order does not reach the intended address and is deemed lost, we will contact the carrier and report the package so that an investigation can begin. If the order cannot be located, a new order will be sent to the customer within 7 days. We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.